At Arlo, we’ve always been focused on removing the repetitive tasks that slow training teams down. Whether it’s reminding learners about upcoming sessions, chasing overdue invoices, or keeping communication consistent, these jobs add up quickly.
Today, we’re taking that mission even further with two new updates that strengthen your back-office workflow:
- Automated session reminders for multi-session courses
- Automated payment reminders for pending and overdue invoices
These improvements increase reliability, reduce no-shows, and help you get paid faster while cutting out even more manual work.
Make payment reminders automatic
Payments are a critical part of running training, but chasing them shouldn’t take up hours of your week. Arlo already handles invoicing and order management, and now we’re expanding that capability with automated payment reminders. You can follow up with a single click or run everything automatically in the background, giving you faster payments and fewer manual tasks to manage.
Automate your payment reminders
You can now automate both upcoming and overdue payment reminders using configurable rules that run entirely in the background. Timing can be tailored by payment method, such as sending bank transfer reminders later and credit card reminders earlier, with full control over days or weeks before or after the due date.
- Automatically send upcoming and overdue payment reminders based on rules you define
- Adjust timing per payment method to reflect how different payment types are processed
- Improve cash flow by reducing manual follow-ups and removing the need for custom emails
Configure automation in your Arlo platform under Settings, then Payment Methods, then Payment Reminders.
Send reminders manually with a click
Every order sent through Arlo with a sent invoice now includes a Send Payment Reminder button! With one click, Arlo determines whether the invoice is upcoming or overdue and sends the correct reminder automatically. If credit card payments are enabled, the reminder includes a direct payment link. There is no limit to how many reminders you can manually send.
How to get started
- Go to Settings
- Select Payment Methods
- Scroll to Payment Reminders
- Choose your timings for:
- Upcoming payment reminders
- Overdue payment reminders
- Tailor settings for each payment method such as bank transfer or credit card
Read up on our Help Center guide for step-by-step instructions.
Automated session reminders are now live!
At Arlo, we’ve seen the impact a well-crafted blended course can have on a learners retention, recall and engagement – and the popularity of these multi-session blended training continues to grow!
As programs become more modular and flexible, training providers are looking for ways to support learners with consistent, timely communication throughout the entire course experience.
Automated session reminders now provide your learners the right information at the right moment, helping them stay engaged, arrive prepared, and move confidently through every session. This release strengthens attendance, reduces mid-course admin, and gives you complete control over how and when reminders are delivered.
What’s new
You can now automate reminders for every session in a multi-session course, with correct session details included such as date, time, venue details, presenter information and more.
- Set reminders for all sessions or configure them session by session for finer control
- Choose when reminders are sent using days or weeks before each session
- Configure everything directly in the course or template wizard. Open the Communications tab, select Registration Reminders, then choose Session Reminders
Sessions can be added, removed, postponed, or edited, and Arlo updates the reminder schedule automatically. This includes timezone-correct delivery across regions and proper formatting for dates and times.
This feature will help maintain attendance, reduce no-shows, and ensure learners always know when their next session is happening. It also supports a more consistent experience across complex training schedules.
Enable session reminders today
When creating or editing a multi-session course or template:
- Open the Communication tab
- Select Edit in Registration Reminders
- Turn on Session Reminders
- Choose one:
- Send reminders for all sessions
- Send reminders for individual sessions
- Set timing using days or weeks before each session
- Save the course or template
That’s it! Your reminders will now run automatically. Alternatively, follow our helpful Help Center guide for detailed instructions on how to get started.
Smarter reminders, stronger results
These updates give your team more control, reduce repetitive admin, and help you provide a more reliable learner experience. Session reminders keep people showing up, payment reminders keep your cash flow moving, and both features work in the background so you can focus on delivering great training.
If you want guidance on setup or best practices, our support team and help center articles are ready to help. More improvements to reminders and communication tools are already underway.
Ready to explore Arlo?
If you’re not an Arlo customer yet, now is the time to talk to our team. You’ll see how these improvements can save your business countless hours, support consistent cash flow, and improve both attendance rates and the learner experience.
Happy training!
The Team at Arlo