We offer comprehensive implementation and training programs for all new customers. We’ll be with you every step of the way to make sure you’re successful.
Implementation Packages
(Required with all plans)
Basic
$595
NZD
$595
AUD
£395
GBP
$535
USD
€470
EUR
Designed for organisations using Arlo on a small scale and don’t require much assistance to get going.
- Launch call
- Project plan
- Training and configuration guide
- Email support (unlimited)
- Group training session (1 hour)
- Arlo Help Centre
- Arlo-U
Standard
$1,495
NZD
$1,495
AUD
£985
GBP
$1,345
USD
€1,180
EUR
Equip your team with a detailed understanding of Arlo’s many features to reduce administration, sell more training and wow your customers.
- Launch call
- Project plan
- Training and configuration guide
- Email support (unlimited)
- Dedicated Customer Success Manager
- Up to 4 hours bespoke support for:
- Group training sessions
- Phone-based assistance
- Bi-annual success calls
- Annual business review and consultation
- Arlo Help Centre
- Arlo-U
Premium
$4,950
NZD
$4,950
AUD
£3,265
GBP
$4,455
USD
€3,910
EUR
Let us guide your team with comprehensive training and implementation support. A great investment for busy training organisations to ensure your team is setup for success.
- Launch call
- Project plan
- Training and configuration guide
- Email support (unlimited)
- Dedicated Customer Success Manager
- Up to 12 hours bespoke support for:
- Configuration and setup
- Group training sessions
- System integration
- Data migration
- Phone-based assistance
- 1x name label or certificate customization
- Custom domain setup
- Quarterly success calls
- Annual business review and consultation
- Arlo Help Centre
- Arlo-U
System integration
Arlo's integration with Moodle (#1 Learning Management System) allows you to offer eLearning courses, as well as extend the value of your face-to-face and webinar courses.
Managed installation
We’ll manage the whole process for you.
- Plugin installation (sandbox and production)
- Configuration of plugin
- 1-1 training session
Pay as you go
You lead the process - we’ll assist.
- Install and configure the plugin yourself
- Use our extensive documentation
- Contact us for assistance when required
Arlo's integration with Salesforce combines the power of the worlds best CRM and the market leading training and event management system.
Managed installation
We’ll manage the whole process for you.
- App installation (sandbox and production)
- Configuration of app
- 1-1 training session
Pay as you go
You lead the process - we’ll assist.
- Install and configure the app yourself
- Use our extensive documentation
- Contact us for assistance when required
Optional extras
Requirements analysis
Engage our business analysts to review your existing processes, documentation and requirements, and advise whether Arlo meets your needs.
Workflow alignment
Based on your requirements, let our team identify the best Arlo features and optimum workflows to use. Where feature gaps exist, we will suggest solutions to overcome them. Their deep experience means they can highlight opportunities to reduce complexity and automate manual steps.
Training
Set your organisation up for success with additional training.
Ensure new staff are well trained or delve deep into Enterprise features like application process, certifications, multi region, presenter requests, registration rules and building advanced reports.
Data Migration
Maintain business continuity by migrating historical data and your current training schedule into Arlo.
Our team will compile and transform your data, then import it into your Arlo platform.
Website Custom Domain Setup
Host your Arlo website, checkout and management platform on a domain of your choice.
For example, training.yourdomain.com.
Custom development
Got a tricky problem that Arlo cannot solve out of the box? Need to integrate with a system we don’t support? Our in-house development team and network of trusted partners can work with you in a bespoke solution.
Contact us to discuss custom development.
Certificate Customization
Send us your certificate template, and let us know what information you would like to be pre-populated on it, such as registrant and event details.
Our team will build the certificate and load it into your Arlo platform so that you can start to use it!
Frequently Asked Questions
Why is implementation and training required?
Arlo isn't a plug and go software, it will transform your entire training operation. You may need to adapt to new ways of doing things and change isn't always easy.
Your team will have plenty of questions during the implementation stages, and our consultative support team will be here to guide you through this process. We want you and your team to be set up for success.
We'll work with you to understand your workflows and processes and make recommendations on how these can be achieved using best practice in Arlo.
How long will it take to start taking registrations with Arlo?
This depends on a number of things such as your processes and training requirements, and web integration. We’ll provide you with the tools needed to get going on your own as soon as you can. Some customers are up and running within a couple of hours of starting their trial, and others prefer to take their time working through the adoption of Arlo with our support team.
What happens after implementation?
Your support doesn’t stop after implementation. Our experienced support team will conduct one complimentary health check report for you each year, analysing your use of the Arlo platform. We’ll make suggestions about additional features you might not be using, discuss any issues or feature ideas you have, and look at your registration and order trends.
How do I purchase additional training or professional services?
You can purchase on demand training on our training portal. To find more information about any of our professional services, contact our support team.
All prices exclude GST
Arlo reserves the right to change pricing at any time.