Customer self-service portal software
Save time, grow loyalty! Offer a self-service portal for registrants so they can help themselves, anytime, anywhere. Create a beautiful customer experience that saves you time and brings them back for more.
Better for you & your customers
Empower your learners with self-service, leaving your team more time to focus on more important things that will grow your business.
Easily create and deliver online course material, such as pre-reading, microlearning, assignments, quizzes, videos and more, as part of a modern blended learning experience
Pull key insights
Monitor progress and course effectiveness with advanced analytics to continually improve learning outcomes
Total flexibility
Offer standalone online modules or add them to multi-session courses for ultimate flexibility
Self-service
Learners can complete modules in their own time, on any device, with a modern and responsive design
Customer Portal FAQs
Find out how a course management software could transform your business today.
What is customer self-service software and how does Arlo’s portal improve user experience?
Customer self-service software allows users to access services and perform tasks without needing direct interaction with staff. Arlo’s Customer Self-Service Portal empowers learners by giving them control over their educational journey, from managing personal details to downloading certificates, thereby streamlining their experience and reducing administrative burdens.
How can customer self-service portals improve my training business?
Customer self-service portals offer a centralized platform for learners to manage their educational needs independently. By using Arlo’s portal, your training business can reduce operational costs, improve data accuracy, and provide a more responsive and empowering environment for users, which can lead to increased customer satisfaction.
In what ways does Arlo’s Customer Self-Service Portal increase customer satisfaction?
Arlo’s Customer Self-Service Portal increases customer satisfaction by offering flexible management of course registrations, easy access to course materials and certificates, and seamless updates to personal information. These features ensure a more personalized and convenient experience, fostering a positive perception of your training services and encouraging continued engagement.
What other specialist customer self-service portal features does Arlo contain?
Effortless login integration
Learners can access the customer portal directly from your website to expedite the checkout process, ensuring a smooth transition from browsing to enrollment.
Detailed course insights
Customers can view detailed records of completed and upcoming courses at a glance, keeping their educational goals on track. The dashboard empowers customers so they get a comprehensive overview of their progress and schedule.
On-demand certificate access
Learners can download certificates for completed courses as soon as they are issued, right from the portal. Immediate access to certificates provides tangible proof of achievement, enhancing motivation and satisfaction for course participants.
Straightforward personal information management
Easily update contact details, including email addresses, phone numbers, and postal addresses, ensuring all communications are received promptly. This centralizes user data management, making it easier for users to maintain accurate and up-to-date information without needing to contact support.
Financial transactions
Customers can settle outstanding orders directly through the portal with simple payment options. Facilitating a smoother transaction process, reducing administrative overhead and improving cash flow by enabling immediate payment.
Waiting list management
Handle waiting list registrations efficiently, improving course availability and satisfaction. This system helps to maximize course fill rates and minimizes frustration by automatically notifying users when spots become available.
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