Accessibility
statement
At Arlo, we are dedicated to continually updating and improving the accessibility of the platform. We believe it is our responsibility and mutual moral obligation to make access easy for everyone. We’re working to identify and address accessibility barriers on our application and website platform by following industry guidelines and key customer feedback.
In order to achieve this, we’ve developed a roadmap that includes a series of accessibility improvements to ensure our platform and website platform provide the best-in-class experience for everyone.
What are we doing?
We want Arlo to be a more enjoyable experience for everyone. To do this, we’ve been using the Web Content Accessibility Guidelines (WCAG) 2.2. These guidelines explain how to make web content more accessible and improve the experience for people with disabilities.
The Web Content Accessibility Guidelines (WCAG) have Three levels of accessibility: A, AA and AAA. Arlo has chosen Level AA as our initial target, incorporating the following accessibility features:
- Make it easy to enlarge pages and content using standard browser controls or screen magnification software, and enchanting text to have a high contrast for better readability.
- Ensuring Accessible Rich Internet Applications (ARIA) is available to all persons, especially for dynamic content and advanced features.
- Updating all links have descriptive texts, so you know exactly where they will take you.
- Ensure all headings are clear, and help you understand and navigate the content on each page.
- Providing descriptive text for all images, and decorative images are hidden from screen readers.
- Implementing a "Skip to Main Content" link that will jump straight to the main part of the page, skipping repetitive sections.
- Keyboard navigation that allows you to navigate all menus, buttons, and forms using just your keyboard with the Tab key and Shift + Tab.
- Screen reader compatibility so our website platform works seamlessly with screen readers, ensuring you can both listen to content and read it.
How are we rolling this out?
To make our platform and website platform more accessible, we are rolling out a series of enhancements across different products and services in stages. The stages we’re committed to will be listed on this page, and will evolve over time as we continue to identify any new areas of the platform that can be made more accessible.
Website Platform (completed)
We’re focused on making our website platform easier and more enjoyable for everyone to use. We’re simplifying our navigation menus so that they’re consistent and easy to explore, whether you’re using a screen reader or just your keyboard.
Secondly, the team is also adding descriptive alt text to non-decorative images, icons, and multimedia content, so users who rely on assistive technologies can access the information they need without any hassle.
Default color schemes and contrast to make sure that everything on the site is clear and easy to read, especially for those with visual impairments. And no matter what device you’re using our website will be fully responsive and accessible, ensuring a seamless experience for everyone.
Stage two: Customer Portal (completed)
It is now easier for everyone to manage their accounts and access course information through our customer portal. We’ve improved the navigation menus to be consistent and user-friendly, allowing you to easily tab through all interactive elements without needing a mouse.
We’ve also added descriptive alt text to non-decorative images and multimedia content, making sure that users who rely on assistive technologies can navigate smoothly. Additionally, we’ve adjusted our color schemes and contrast for better readability, and ensured that all notifications are clear and accessible, with text alternatives for visual alerts.
Stage three: Checkouts (in progress)
This stage will enable you to easily navigate forms and buttons using just your keyboard, making the experience smoother for those with motor disabilities. We’re also adding clear labels and instructions to help guide you through the process, with easy-to-understand error messages for extra support.
A small disclaimer
The tools and methods we are using to test and identify areas of accessibility are an ongoing project. While we strive to ensure all pages and content on Arlo are fully accessible, there may still be some areas that do not yet meet the highest accessibility standards.
If you encounter any issues accessing content or using Arlo, please let us know. Our friendly team will be more than happy to assist you. Please submit a contact enquiry or for a full list of contact methods, please visit our Help Center.