Customer Training Management Software
Delivering customer training shouldn't mean fighting spreadsheets, manually chasing attendance, or juggling disconnected systems. Arlo handles everything behind the scenes, so you can focus on the training itself.
Elearning authoring & delivery
Create and deliver engaging interactive customer training training as part of a blended or standalone learning experience.
- Use AI-powered tools to build content, publish it to your website, and manage everything in one place.
- Quickly duplicate sessions without re-entering details using ready-made course templates
- Manage recurring live training sessions across multiple dates and locations
- Automatically publish courses online to start accepting registrations immediately
Customizable Booking Forms & Flexible Payment Options
Tailor registration fields and payment flows to suit your business model.
- Build custom booking forms to collect specific learner or company information
- Create registration forms for public or private training
- Offer optional add-ons and upsell extra sessions or products during checkout
- Accept payments via credit card, invoice, bank transfer, or cash
- Allow deposits, part-payments, and flexible terms to reduce buyer hesitation
Arlo has helped us to grow as a business and allows us to focus on creating high quality training.
Transform Your Training
Automated Email Communication & Reminders
Keep customers informed with automated, personalized course communication.
- Send registration confirmations, payment receipts, and joining instructions automatically
- Deliver pre-course materials and post-course surveys without manual effort
Trigger reminders before each session to reduce no-shows - Maintain professional, timely communications at every learner touchpoint
Certificate management
Issue, track, and verify customer certifications tied directly to course completion, ideal for product certifications, partner accreditation, and compliance programs.
- Create certificates from scratch or upload existing designs. Use merge fields and save templates for quick reuse on future courses.
- Generate certificates the moment learners meet your rules (e.g., attended required sessions, passed an assessment).
- Set expiry and recertification rules once. Arlo sends timed reminders to learners and account admins, links them to the correct refresher course, and tracks renewal through to completion.
Transfers, Cancellations & Refunds Made Easy
Handle complex training admin tasks with built-in tools and automation.
- Process cancellations, transfers, and refunds in a few clicks
- Automatically generate credit notes and notify affected parties
- Reverse credit card payments directly through the platform where needed
- Minimize admin time while maintaining a smooth customer experience
Courses scheduled
People trained
Hours of admin saved
Emails sent
Worth of training sold
Ready to transform your customer training?
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Other features you will love
Run your training business like a pro with Arlo’s purpose-built training management software
Presenter Mobile Access for Attendance & Results
Give presenters mobile tools to mark attendance and record results directly from their phones. No chasing paperwork or manual entry, updates sync instantly to Arlo and can trigger automatic certificate issuance, saving admin time and improving accuracy.
Real-Time Dashboards & Reporting
Track registrations, payments, course performance, and marketing effectiveness in one easy-to-use dashboard. Make data-driven decisions to grow your training business.
Customer Self-Service Portal
Empower your customers with a branded portal to manage their registrations, view upcoming courses, access course materials, and download certificates — all with secure logins and autofill convenience.
Marketing & SEO Tools
Promote your customer training effectively using Arlo’s built-in marketing features. Run targeted campaigns, offer discounts, optimize your website for SEO, and outrank competitors to drive more traffic and registrations.
Track course demand and optimise delivery
Understand what training is in demand and where resources are stretched. Use built-in analytics to see enrollment trends, session fill rates, and cancellations, Identify which teams are falling behind and where to invest in additional sessions.
Integrated Task Management for Pre & Post-Course Workflows
Create reusable task sets tied to course schedules and auto-assign them to staff with due-date logic. Team members are notified automatically, so you can manage logistics, from setup to follow-up, without relying on separate tools or emails.
Download the ultimate guide to training management systems
Running training courses? Course management software streamlines back-office tasks associated with running instructor-led training. Access our Ultimate Guide to get the full breakdown of its strengths.
Customer Training Management Software FAQs
Can Arlo manage both public and private customer training programs?
Yes. Arlo lets you run public courses that anyone can register for, as well as private training sessions restricted to specific clients or groups.
You can customise registration forms, pricing, and access rules for each, so the same platform can handle everything from open webinars to client-specific product training.
How can I create and deliver customer training programs with Arlo?
Arlo lets you build complete customer training programs that combine instructor-led sessions with engaging online learning. You can:
- Schedule and manage live, in-person, or virtual sessions across multiple dates and locations
- Create interactive elearning modules with AI-powered authoring tools, including quizzes, assignments, scenario-based learning, and microlearning
- Combine ILT and online modules into a single blended course, with flexible options for pre-reading, assessments, and follow-up learning
- Offer standalone self-paced courses or drip-feed content over time, accessible on any device
- Track attendance, completions, and pass/fail rates, and issue certificates automatically upon meeting your criteria
- Manage registrations, payments, communications, and learner access from one platform
How does Arlo handle certification for customer training?
Arlo issues certificates automatically when learners meet your requirements—such as attending all sessions or passing an assessment.
You can create certificate templates to match your branding, track expiry dates, send renewal reminders, and offer a public verification search so customers and employers can confirm credentials.
Can Arlo integrate with our existing systems?
Yes. Arlo connects with CRM platforms such as Salesforce, Hubspot and more. For virtual training Arlo has a native integration with Zoom. You can view all of the apps Arlo integrates with over on our apps and integrations page
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