In the second part of this regional series, we explore how Arlo Training Management Software is helping training providers across the United States and Canada.
We share the stories of six providers, who’ve used Arlo to reduce manual administration, automate regional compliance workflows, and scale delivery across broad geographies, and expand the training they offer into blended and online learning formats.
Before we jump into their stories, let’s take a look at the specific problems we see training providers in North America facing:
The Challenges Training Providers Face in the USA and Canada
Overreliance on manual processes
Many North American training providers still rely on spreadsheets, inboxes, and disconnected systems to manage course scheduling, registration and communications – all fundamental areas within a training business.
This results in duplicated effort, frequent errors, and slow operational turnaround.
Disjointed systems that don’t sync
Providers often juggle multiple platforms: one for registrations, another for communications, a third for payments, and sometimes a fourth to manage learning content. The lack of connectivity between platforms blocks scale, leads to poor data visibility, and leads to a training admin jumping in and out of different platforms to find what they need.
Scaling across wide geographies and delivery formats
From major metros to rural counties, training providers in the US and Canada often need to serve large distributed populations. Managing delivery across face-to-face, live online, and self-paced formats, especially when programs are state or province specific can add complexity
Inflexible registration and learner experiences
Outdated websites, PDF signups, and delayed comms all contribute to a frustrating learner experience. Providers risk lost registrations, delayed payments, and reduced engagement when they can’t offer learners self-service options, mobile access and instant course confirmations.
Let’s take a look at how Arlo is helping training providers solve these problems 👇
How VICA Automated Member Training Administration and Cut Manual Work by Over 50%
The Vancouver Island Construction Association (VICA) is one of Canada’s oldest regional construction associations, serving a growing membership across British Columbia. As demand for upskilling surged alongside a regional skilled workforce shortage, VICA’s education team found themselves buried in admin.
Every registration was tracked manually in Excel. Confirmation emails, attendance records, and webinar links and certificates were all managed by hand, resulting in delays, duplication, and burnout.
In 2020, VICA discovered Arlo, and decided to implement it to automate core training processes and scale their delivery. Course templates replaced repeated data entry, and the time it took to create and publish a new course on their website was cut drastically.
Arlo’s communication automation features meant that confirmations, reminders, and certificate delivery were all automated, and Zoom links were created and shared automatically for online training sessions.
Another major milestone was implementing membership management solution Wicket, which integrates with Arlo. Wicket helped VICA centralize its member records while eliminating double entry across systems.
When a member updates their contact details or company profile in Wicket, that information is automatically reflected in Arlo, ensuring consistent data across training and membership systems.
The integration also introduced single sign-on (SSO), allowing members to log in once and access everything they need, from course registrations and invoices to certificates, without contacting staff.
It’s made managing training far easier for members and significantly reduced inbound admin for VICA’s team.
The result: reducing training admin by >50%
With Arlo in place, the VICA team has managed to reduce training admin by 50%, and has more time to focus on their clients training and education needs.
How cLearn Scaled Online Continuing Education Without Hiring More Staff
Based in North Carolina, cLearn delivers high-impact continuing education and onboarding programs to builders, contractors and construction leaders. When the state introduced mandatory continuing education requirements, cLearn saw an opportunity, not just to meet the mandate but to deliver something better.
Instead of forcing learners through static PowerPoint decks, cLean built its CEO programs around interviews with real industry experts. Sessions are lively discussion based and designed to feel like a conversation – not a compliance box-check. Participation is encouraged, and learners often bring insights from the field to enrich the session.
But scaling that unique, instructor-led model was a challenge. What started as a one-person operation, quickly gained traction, and cLearn needed a way to deliver hundreds of live online sessions each year without drowning in admin.
Manage Your Training Business Without the Admin Headaches
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Before Arlo, all the logistics – registrations, Zoom links, reminders, certificates, were handled manually. CEO Jeff Makey was spending 30+ emails a week chasing emails, building spreadsheets, and following up with learners.
Implementing Arlo, changed everything. Registrations now trigger automated confirmations, calendar invites, Zoom links, and waitlist notifications. State-mandated certificates were automatically generated, and sent after each course.
Email reminders reduce no-shows, and attendance is tracked and recorded in Arlo’s CRM, helping cLearn meet all compliance requirements.
Publishing courses has also become much more efficient, Arlo helps power two separate course catalogs, one for CE, and one for certifications and onboarding programs. New sessions are scheduled and published in minutes using course templates, and learners can filter by date, format and category. Payments are handled via Stripe.
Since implementing Arlo, cLearn had grown from a solo operator to a team of four, expanded its training model into consulting and design services, and built a strong regional reputation for delivering CE that actually respects the learner’s time.
How ABCST Increased Course Volume and Simplified Compliance with Arlo
All Borough Construction Safety Training (ABCST) delivers OSHA and NYC Department of Buildings approved safety training across the greater New York City area.
With topics ranging from asbestos awareness to electrocution prevention, their courses provide workers with the certifications required to operate safely and legally on construction sites.
Before adopting Arlo, ABCST managed registrations entirely by phone and email, limited to office hours. Every course confirmation, invoice, joining instruction ,and certificate was created and sent manually. The administrative load became unsustainable, and the team was limited in how many courses they could realistically run.
Arlo was recommended as the solution to these issues, and after some thorough and after some thorough research into the software, ABCST could see that Arlo offered all of the services they were looking for to reduce tedious, manual tasks and be able to offer more courses.
Implementing Arlo helped ABCST simplify every training process, from admins to instructors. With one of the most helpful features being Arlo’s course templates. Course templates simplify the process of creating and publishing new courses. Pre-set templates contain all the key course information, with only the need to update ever-changing information such as dates, locations, and venues.
With Arlo’s WordPress integration courses are then published to the website with a click of a button.
The result of all of this? ABCST has been able to significantly increase the number of courses it can offer, and handle each month, leading to a thriving, growing training business, and more happy learners.
What standout Arlo features have helped VICA, cLearn and ABCST thrive?
While the entire Arlo platform has helped VICA, cLearn and ABCST thrive, there are standout features that have addressed their biggest barriers to growth
1. Training and course scheduling that eliminates repetitive setup
All three providers run high volumes of recurring training sessions, often with the same structure, but different fates, locations, or delivery methods. Using Arlo’s training and course scheduling features, they’ve removed repetitive setup by using course templates.
Key details like title descriptions, prerequisites, and delivery formats are saved once, so staff only need to select a date and publish. For VICA, and ABCST, this reduced course setup time from 10-15 minutes per session to just a few seconds.
2. Automated communications that scale with their business
From confirmations and Zoom links to certificates and payment reminders. Arlo’s email automation capabilities saved each team hours of manual follow-up per course. cLearn used this to eliminate 30+ hours a week of admin time.
ABCST were able to extend registrations beyond 5pm, and VICA established communications across both learners and instructors.
3. Website integration that delivers a branded learner experience
VICA and cLearn both rely on Arlo’s WordPress plugin to publish course catalogs that reflect their brand and allow for real time updates. ABCST is able to post new training sessions online with a single click, and all three training providers can now offer 24/7 registration with secure payment processing.
4. CRM and reporting to support compliance and business insights
For cLearn, automated certificate generation and learner history tracking help meet state requirements, VICA uses Arlo’s training provider CRM and Wicket integration to sync membership and training data.
While, ABCST uses Arlo’s reporting and dashboard features to understand what course topics are gaining traction and where to focus their attention.
Looking to Get Started With the #1 Training Management Platform for Training Providers?
There you have it! Three inspiring stories of how training providers across the USA and Canada, are using Arlo to reduce their training admin, scale their training business, and ultimately deliver better outcomes for their learners.
If you want to do the same, you can do it with Arlo—start your free trial today and see how the #1 training management platform helps training providers like you simplify operations, increase registrations, and grow without added complexity.