September 2019 Product Update

Product Updates

Join us as we fill you in on our latest Arlo Training Software Product Update. New features this release include the first version of partial payments and Arlo U.

Transcript

Hi Arlo Community, I’m Leah Hanson, our Customer Service Team Leader, and am excited to take you through our latest Arlo product update.

Partial Payments
We’ve been working super hard on Partial Payments and we are proud to be releasing our first version.

In this first iteration of partial payments you will be able to receive and manage partial payments in the back-end of your Arlo platform.

Partial Payments gives greater flexibility around taking payments. It will allow you to do things like take multiple credit card payments on a single order to settle the bill, use credit notes to adjust amounts on orders, and manage the financial implications of someone transferring people between courses that have different prices.

Partial Payments is hooked up to work with Xero and Stripe so all your information will be kept in order.

We’ve made significant improvements to our Xero integration. If you’re currently using Xero this will means there are changes to the way you use the two systems to ensure they stay in sync. Check out the support documentation for the full details.

We have already rolled out this feature to our product lab customers, who are working with us to fully test it. Once they’ve given it the green light, it we be released to all other customers.

In the near future we will be adding elements like deposits, where your customers will be able to make a partial payment online from your checkout.

Arlo U
To help you and those in your team better understand Arlo, we are excited to release Arlo U.

Arlo U will help you and your team become Arlo experts. It’s the place to brush up on existing features or learn newly released ones, and will make onboarding new staff members easy.

It is our very own in-app learning experience, which contains readings, step by step tours and activities on how to use Arlo.

Arlo U is located in your Demo Company, so there is no risk to your live platform when creating new data.

SCA
Strong customer authentication, or SCA for short, is a requirement of the EU that requires electronic or online payments to be performed with multi-factor authentication, where both the business and the cardholder’s bank are located in Europe.

A payment may require your customers to have two of the following authentication elements:

  • Something the customer knows – like a password or PIN
  • Something the customer has – this could be a phone
  • Something the customer is – this is any biometric authentication like fingerprint or facial recognition.

The good news is you don’t have to do anything to accommodate this. We have made the changes to Arlo for you.

If you and your customers are in this region we have made some changes to our Stripe checkout to allow you to comply with these latest requirements.

New contact UI
A couple releases back we updated our contacts and organisations user interface. The change made it easier to see information and take action on your records. Until now we have made the new screens opt in – so you can flick between the new and old UI. This helped you get used to the changes and gave us some time to see how you found it.

The overwhelming response has been incredibly positive so we in this release we have moved everyone over to the new user interface.

DevLearn
Just a quick heads up, if you’re in the USA and around the Las Vegas area in mid October, you need to go to DevLearn 2019. It’s one of the biggest learning and development gatherings globally. Be inspired by some pioneering keynotes, discover the latest technology and come say hi to us!

We’ll be exhibiting from October 23rd to 25th, so if you’re going to be there, let us know and we’ll shout you a coffee.

Conclusion
As always, if you have any questions regarding anything you’ve seen today, please get in touch on sales@arlo.co.

These changes as well as some minor enhancements have been rolled out to your platforms.

Make sure you get into your demo company, give the new features a go and let us know what you think!

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