Hi everyone. I’m John Mitchell – the CEO and Founder of Arlo Software.
Firstly, I want to acknowledge the pain your business and team are likely experiencing right now. During these unprecedented times, I wanted to reach out and let you know that my team is here to support you.
Delivering face-to-face training is obviously becoming harder. But as an Arlo customer, you’re well placed to adapt. Our system supports live online learning, and the transition from face-to-face delivery isn’t as tricky as it sounds.
In the coming weeks we will be releasing product changes to make this transition even easier. We’ll also show you the recipe that other Arlo customers use to deliver top-notch live and interactive courses over webinars.
We don’t want you to be worrying about any additional costs, so have removed our cancellation fees. We will also allow you to add additional licenses to your platform so your team can easily work remotely. These are small things we can do to help you navigate these challenging times.
Finally, I can assure you that Arlo’s service will be unaffected in months ahead. Our team is distributed around the world, they are setup to work remotely, and we have strong processes in place for times like these. Your support queries will continue to be answered promptly and you will continue to see product improvements.
I encourage you to check out the support articles below and book a time with your customer success manager.
Thanks. I’ll be in touch again soon.
What you can do right now with Arlo
With the ability to create webinars, set-up webinars from existing events, sell recorded webinars and create online courses, Arlo customers are well placed to adapt. It’s our goal to help you transition seamlessly, and over the coming weeks you’ll see product announcements, case studies and a series of blog posts and articles from us focused on helping you navigate the move from traditional face-to-face events to online.
In the meantime, we have a whole lot of existing resources in our knowledge base to get you started:
Create a webinar
Sell a recorded webinar
Set-up a webinar from an existing event template
Elearning (online self-paced learning)