As a Government-funded organization delivering essential training to healthcare professionals across Australia, it made perfect sense for True to invest in blended learning as an affordable and accessible learning option. Finding the right software stack was a high priority, and in the end it was the Arlo + Zoom + Learnbook blended learning solution that met all of their requirements.
True Relationships & Reproductive Health is funded by the Queensland Government to provide reproductive and sexual health services and has an education team that delivers professional development for clinicians, as well as workforce development for many other sectors – teachers, early childcare workers, youth and social workers, allied health professionals and support workers in the disability sector.
Learning and Communication Systems Coordinator, Audrie Jurgens works with the team to support the creation and delivery of True’s training, particularly in managing their software solutions to ensure a seamless delivery of training courses and programs to their clients.
Playing such an important role in the community, it is not only essential for True to deliver quality education, but also to ensure it is accessible and inclusive to all areas of Queensland regardless of location or availability – especially rural and remote regions.
This led True to develop a range of flexible self-paced and blended learning courses to add to their course catalog. However, True’s IT systems and software hadn’t been invested in effectively, and they were lagging behind when it came to digital delivery and capability. They knew they needed a new way to deliver their blended learning courses.
The ultimate blended learning solution?
Arlo + Zoom + Learnbook.
Why did True choose Arlo as their training management system?
During a comprehensive discovery process, Audrie ruled out several training management systems because they were unable to fulfil True’s requirements, before she found and implemented Arlo in February 2019.
“Arlo was the training management solution we didn’t know we were missing. A key requirement for us was to be able to provide third-party invoices to our education customers and offer payment by bank transfer as well as credit card, and Arlo was able to do both right out of the box – no expensive custom development required.”
True also needed a training management system that would be able to customize registrations and certificates by course; add custom database fields; sell face-to-face content as well as online content and a blend of both; and a CRM to facilitate marketing and communication for our training programs. Audrie says “Arlo does all of this with ease, and then some”.
True already takes full advantage of many of Arlo’s native integrations, including Zoom and Learnbook, and they’re looking forward to automating even more manual tasks with our new Zapier integration – which Audrie describes as a “game changer” for training providers.
Why did True choose Zoom for their webinar software?
Zoom was True’s webinar software of choice primarily due to its affordability and ease of use. And because Arlo has a native integration with Zoom, True can set-up webinar courses directly in the Arlo training management system, either as a new event or using a previous template, which Audrie says is “extremely easy”.
The ability to schedule and run webinars with Arlo + Zoom has opened up distance education and counselling opportunities throughout Queensland and Australia, has enabled True to continue delivering education during COVID, and has helped to scale their business. True has seen a 137% increase in registrations since March 2019, and their training revenue has increased during COVID.
“Registrations have increased 137% since March, and our training revenue has increased at a time when other companies are struggling.”
Audrie also loves Zoom’s audience engagement features such as polls and live reactions, as well the ability to record webinars and offer them as on-demand videos in Learnbook LMS.
Why did True choose Learnbook to host their eLearning?
True chose Learnbook because it was an affordable Moodle-hosted solution with a simple user interface. And now with Arlo at the core of their business, they can take advantage of the native integration with Learnbook, ensuring both systems work together seamlessly.
Audrie says blended learning has been incredibly successful for True, as not only has it increased their revenue, but it has made their training courses accessible, affordable, flexible and within reach of everyone. It has enabled True to offer a richer, more immersive, and engaging training experience without requiring more staff, resources, or funding.
In terms of creating the content, True invested in training for internal subject matter experts and subscribed to Articulate 360 to utilize Rise and Storyline. With new skills in eLearning development, True’s educators have been adapting face-to-face courses to blended learning courses featuring Learnbook online, anytime content – sometimes exclusively and sometimes in combination with face-to-face workshops or live webinars via Zoom.
“Articulate360, and Rise360 with its intuitive interface and beautiful, responsive finished product has allowed our educators to take on most of the content development with ease.”
In addition to producing interactive, engaging SCORM packages with Rise, True utilizes Learnbook’s offering of creating and linking other activities – quizzes, surveys, forums, assignments, podcasts, and on-demand video – to create a more robust learning experience inclusive of different learning styles. And the feedback from learners has only been positive, with many saying they appreciate spending less in-classroom time, being able to access the course and materials from anywhere at a time that suits their needs, on any device, track their progress in the course and perform follow-up activities at home.
Audrie believes that blended learning is the way of the future for training providers, well beyond COVID. For those just starting out with blended learning, Audrie recommends investing in a robust software stack such as Arlo + Zoom + Learnbook, and then adapting some traditional training materials to eLearning content. She says learner feedback is essential in the initial phase, and recommends using Arlo’s Survey Monkey integration to link satisfaction surveys to Arlo courses, and then use the feedback to help evolve their catalogue and content.
To find out more about True’s blended learning solution and get access to a template of their most successful blended learning course, check out the Ultimate Guide to Blended Learning.