Victoria University of Wellington – Case Study

Case Study

Professional and Executive Development at the Centre for Lifelong Learning provides short courses and programmes at Victoria University of Wellington. Capability development short courses, executive and international programmes utilising expert academics and practitioners to provide educational experiences linked to what professionals need to know to build their own and their organisations performance. Arlo is a […]

Professional and Executive Development at the Centre for Lifelong Learning provides short courses and programmes at Victoria University of Wellington.

Capability development short courses, executive and international programmes utilising expert academics and practitioners to provide educational experiences linked to what professionals need to know to build their own and their organisations performance.

Arlo is a cloud-based training and event management system for managing, marketing and delivering physical and online training and event services. It provides streamlined event scheduling, online registrations, invoicing and receipting, runs marketing activities, and manages client records and relationships. The service can be rapidly deployed and seamlessly integrated within your website and connected with your other business applications.

For more information visit https://www.arlo.co

Like us on Facebook: https://www.facebook.com/arlosoftwarenz/
Follow us on Twitter: https://twitter.com/arlosoftware
Read our blog: https://www.blog.arlo.co

 

Transcript

Victoria University is one of seven universities in New Zealand. we’re based in Wellington, we have about 17,000 students., Arlo has empowered us to be more responsive to our clients.

Arlo keeps the customer informed. Things they need to know before the course, confirming the registration, it makes the enrollment process really simple. 

Arlo has improved our work phenomenally from going from a really manual system where we received online payments that we would still have to process through our Eftpos machine by punching in numbers. So that has made it amazingly efficient that people can go online, pay online with their credit card and receive a receipt and their course information automatically without us having to touch it. 

It’s really important that the system is easy for our customers to use and easy to navigate around. And also that there’s a really good support team in place at Arlo. 

We’ve actually been able to be in direct communication with the client through the mobile app, using text messaging to be able to communicate with them instantly and keep them up to date. And the feedback we’ve had from our customers is that our communication has been fantastic.

I definitely recommend it because it’s so easy, so user-friendly and so easy to use. Being a cloud-based system there’s constant updates that happen to improve the performance and add new features to it. Because the platform, in the way it’s been designed, it’s a very familiar interface, it’s quite similar to Outlook and other Windows applications that people are used to using  so it’s very intuitive in the way it works.

The functionality has been thought-through, and for the kind of businesses that are running events, dealing with customers, dealing with registrations, it just makes life so much easier.

We are using cookies to provide statistics that help us give you the best experience of our site Got it!