Trial platform terms of use

Last updated 9 July 2019

Effective as of 9 July 2019, Arlo Software Limited, (“Arlo”) and its subsidiaries, (collectively, the “Arlo Group” or “we” or “us” or “our”) have updated terms that apply to the use of our Trial (as herein defined).

For the purposes of these Terms of Use, the term, “Trial”, shall refer to any Arlo product trial, and any Arlo-powered website or demo company associated to that trial.

1. General Conditions; Access to and Use of the Trial

We provide the Trial to you subject to the terms in the Arlo Master Subscription Agreement and these Terms of Use (“Terms”), which are incorporated into the Master Subscription Agreement as specified in section 2.9. By accessing and using the Trial, you accept and agree to be bound by these Terms and the Arlo Master Subscription Agreement. If you do not agree to these Terms, you should not access or use the Trial. In addition, when accessing the Trial you shall be subject to any posted guidelines or rules applicable to the Trial, which may be posted and modified from time to time. All such guidelines or rules are hereby incorporated by reference into these Terms.

We may modify these Terms from time to time. Any such modifications will apply to new Trial signups from the date of the modification of these Terms.

2. Information That We Collect From You on the Trial

Cookies and Other Tracking Technologies

We and our authorised partners may use cookies and other information gathering technologies for a variety of purposes. These technologies may provide us with personal information, information about devices and networks you utilise to access the Trial, and other information regarding your interactions with the Trial. For detailed information about the use of cookies in the Trial, please read and review our Cookie Policy.

Web beacons, tags and scripts may be used on the Trial or in email or other electronic communications we send to you. These assist us in delivering cookies, counting visits to the Trial, understanding usage and campaign effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.

We use Local Storage Objects (“LSOs”) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. Third parties with whom we partner to provide certain features on the Trial use LSOs such as HTML5 and Flash to collect and store information.


As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with the Trial. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Trials. In such a case, we would treat the combined information in accordance with these Terms.


We collect analytics information when you use the Trial to help us improve them. We may also share anonymous data about your actions on the Trial with third-party service providers of analytics services.

We also use mobile analytics software to allow us to better understand the functionality of our mobile application on your device. This software may record information such as how often you use the mobile application, the events that occur within the mobile application, aggregated usage, performance data, and where the mobile application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

3. How We Use Information That We Collect

General Uses

We may use the information we collect about you (including personal information, to the extent applicable) for a variety of purposes, including to (a) provide, operate, maintain, improve, and promote the Services; (b) enable you to access and use the Services; (c) process and complete transactions, and send you related information, including purchase confirmations and invoices; (d) send transactional messages, including responses to your comments, questions, and requests; provide customer service and support; and send you technical notices, updates, security alerts, and support and administrative messages; (e) send promotional communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, contests, and events; and provide other news or information about us and our partners. You can opt-out of receiving marketing communications from us by contacting us at or following the unsubscribe instructions included in our marketing communications; (f) process and deliver contest or sweepstakes entries and rewards; (g) monitor and analyse trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (h) investigate and prevent fraudulent transactions, unauthorised access to the Services, and other illegal activities; (i) personalise the Websites and Services, including by providing features or advertisements that match your interests and preferences; and (j) for other purposes for which we obtain your consent.

Legal Basis for Processing (EEA only)

If you are an individual from the European Economic Area (EEA), our legal basis for collecting and using the personal information will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where: (a) we have your consent to do so, (b) where we need the personal information to perform a contract with you (e.g. to deliver the Arlo Services you have requested), or (c) where the processing is in our or a third party’s legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms). In some cases, we may also have a legal obligation to collect personal information from you, or may otherwise need the personal information to protect your vital interests or those of another person.

Where we rely on your consent to process the personal information, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our (or a third party’s) legitimate interests which are not already described in this Notice, we will make clear to you at the relevant time what those legitimate interests are.

If you have any questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at

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