Last updated 2 November 2016
Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us at firstname.lastname@example.org.
Information collection and use
Arlo collects information that personally identifies you (“personal information”) in some circumstances, for example when you apply for our services or our customers provide your personal information to us so that we can help them communicate with you by email. The types of personal information we collect include name, contact details, identification information, organisation, title, information submitted in forms, and enquiry/complaint details. We also collect personal information about your interactions and transactions with us, including any through monitoring and recording any contact we have with you by telephone, email or online for purposes including security, dispute resolution and training. We collect personal information directly from you as well as from third parties including public sources, our related companies, information service providers and the parties with whom we exchange information as described here.
We collect, use and disclose your personal information to provide, administer, improve and personalise our products and services, maintain and update our records, manage our relationship with you and our customers and deal with your enquiries and concerns. We may also collect, use and disclose your personal information in connection with suspected fraud, misconduct and unlawful activity.
If you are our customer, your personal information is used to create your personal access to our software product, and to contact you in the course of using this product. Demographic and profile data collected by Arlo may be used to tailor this web site or any requested email communications, and to display information that is more relevant to you. Arlo also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Arlo make any personal information about an individual user available publicly in this manner.
Your email address is used to only send you information that you have requested. As part of your use of our training and event software, Arlo allows you to elect to receive, or not receive, certain information from Arlo. Arlo adheres strictly to permission-based email policy. Except as mentioned above, Arlo will not send you unsolicited email information, commercial offers or advertisements. Arlo will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms not involved in the provision of Arlo services, nor will Arlo use customer contact lists for our own marketing purposes. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.
We may not be able to do the things described above without your personal information. For example, we may not be able to communicate with you and deal with your enquiries.
Information transmission and storage
Currently our servers are located in the United States of America (U.S.), Australia, and Ireland, primarily by Amazon, Inc. (Amazon), Rackspace, Inc. (Rackspace), and Microsoft Corporation (Microsoft). Your information will be routed through, and stored on, those servers as part of the service. Amazon, Rackspace, and Microsoft comply with relevant aspects of the U.S.-EU Safe Harbor Framework and has certified that it adheres to relevant Safe Harbor Privacy Principles. If the location of our servers change in the future, we will update this policy. You should review our policy regularly to keep informed of any updates.
By providing your personal information to Arlo, you consent to Arlo storing your personal information on servers hosted in the U.S, Australia, and Ireland. While your personal information will be stored on servers located in these countries, it will remain within Arlo’s effective control at all times. The server host’s role is limited to providing a hosting and storage service to Arlo, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your personal information.
If you do not want Your personal information to be transferred to a server located in the U.S., Australia, or Ireland, you should not provide Arlo with your personal information or use the service.
Arlo will not use or disclose your personal information without your consent, except:
- where required or authorised by law;
- to implement the terms of any agreement we have with you;
- to assist the lawful investigation of a law enforcement authority;
- to protect the rights, property or personal safety of another Arlo customer, any member of the public or Arlo;
- the assets and operations of the business are transferred to another party as a going concern; or
We may exchange your personal information with our related bodies corporate, your representatives and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, research, investigation, website or technology services. Third parties to whom we disclose personal information may be located in New Zealand, Australia, the United States of America and other countries.
Cookies and Website Usage Information
We use your IP address to help diagnose problems with our infrastructure, and to administer our website. We do not link your IP address which accesses our website to any personal information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Arlo does not track what individual users read, but rather how often each page is visited. This helps us maintain a superior and informative website for you.
Our website may contain links to other sites. We are not responsible for the privacy practices or policies of those sites.
Arlo has made a substantial investment in server, database, backup and firewall technologies to protect our information assets. These technologies are deployed as part of sophisticated security architecture. All data resides in a tightly controlled, secure data center. These investments mean that information about the identity and preferences of individual members is strongly protected by Arlo against unauthorised access. We will maintain safeguards to protect the security of these servers and your personal information.
However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to Arlo within a secure environment.
We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
Changes to this policy
Arlo reserves the right to change this policy at any time, and any amended policy is effective upon posting to this website. Arlo will make every effort to communicate any significant changes to you via email or notification via the service. Your continued use of the service will be deemed acceptance of any amended policy.