All Borough Construction Safety Training (ABCST) provides safety training to construction industry personnel. From New York City Department of Buildings approved courses to OSHA training, ABCST educates workers about Federal and State safety regulations. Their courses provide learners with the certifications and licenses required to work on major projects in the greater New York City area.
But for ABCST, it’s more than just ensuring compliance with industry regulations.
Every day on site presents new challenges and hazards such as falls, equipment-related injuries, and exposure to harmful substances. Safety training is crucial in construction to protect workers, and effective safety training is proven to reduce accidents, lower healthcare costs, and improve overall productivity on job sites. Training also enhances workers’ knowledge and skills, empowers them to recognize and mitigate hazards effectively, and leads to increased job satisfaction and overall well-being.
“In the fast-paced world of construction, safety is not just a priority – it’s a lifeline.” says administrative assistant Jillian Barran, who helps with the planning, coordinating and executing of training programs. “Our courses are not just for compliance, they’re for those unpredictable moments when they truly make a difference.”
Jillian and the ABCST team work diligently to create a safer work environment through comprehensive and hands-on training with courses such as asbestos and lead awareness, demolition safety, electrocution prevention, job hazard analysis – just to name a few.
Prior to 2019, registrations for these courses were taken via phone and email, and were only able to be taken during office hours – cut-off time was 5pm. Confirmation emails, invoices and course instructions were also sent manually which slowed down the registration process and limited the number of courses they could manage at any one time. The workload became unsustainable for the staff at ABCST and they could see how much it was hindering their ability to grow.
A trusted source recommended the Arlo training management system, and after some thorough research into the software, ABCST could see that Arlo offered all of the services they were looking for to reduce tedious, manual tasks and be able to offer more courses.
Reducing administration with Arlo
The implementation of Arlo simplified the process for everyone involved at ABCST, from admins to instructors, with one of the biggest pay-offs coming from Arlo’s course templates.
Course templates simplify the process of creating and publishing new courses. Pre-set templates contain all of the key course information, with only the need to update ever-changing information such as course dates, venues or locations. With Arlo’s WordPress integration, courses are then published to the website with a click of the button, which Jillian says is “way easier than going through the backend of our website and adding courses manually”.
“Arlo has been transformative for our business. Each of our courses operate on a recurring basis so course templates consistently save our staff time and limit the potential for mistakes.” Says Jillian.
And now learners can register for a course online too – 24/7 with no 5pm cut-off time. The result of this, Jillian says, is that ABCST saw their course numbers increase “substantially”.
In addition to Arlo’s course templates, ABCST has significantly reduced administration with other key features such as automated communications for invoicing, course confirmation and instructions. This has enabled them to handle the increased number of registrations, and has freed them up to focus on delivering a larger number of courses.
“Arlo has enabled us to offer more courses, more frequently, than we ever could without it. The previously unmanageable workload for our administrative team has now been greatly reduced thanks to Arlo” says Jillian.
Delivering more life-saving courses
And with an increased number of courses and registrations, Arlo’s reporting and analytics are proving valuable in terms of understanding what’s working, and what’s not. Jillian and the team have a clearer picture of course performance, key drivers of success, and enable them to make decisions on what courses to do more of and how to improve their offers. Ultimately, it helps inform how they can further grow the business – and offer more life-saving safety training courses to workers in the construction industry.
“Keeping you safe” is a core value of All Borough Construction Safety Training, and Jillian and the rest of the team are motivated by the fact that their work makes a difference, helping to ensure that workers return home safely.
Seemingly routine tasks on a construction site can quickly take unexpected turns, and thanks to the quick thinking and preparedness instilled in professionals through proper and regular safety training, potentially serious incidents have been averted.
Arlo’s ability to simultaneously automate manual processes, streamline the scheduling of courses, and provide valuable insights into business performance, all in one comprehensive platform has given ABCST the opportunity to grow the business, better understand their customers and deliver on their core value.
