Back to careers

Head of engineering

Wellington, New Zealand

Arlo is a successful, well-established, and global SaaS company with customers in 70 countries and over $1bn worth of transactions since conception.  Our Head of Engineering reports directly to the CEO and is accountable for the successful delivery & support of software projects and growing an epic NZ based development team.  If you’re a people leader and strategic thinker, aligned to and excited by our purpose of empowering the delivery of great learning, who can hold and articulate a clear vision and direction for the engineering team at Arlo, then we want to hear from you! 

We’re looking for the kind of leader who loves empowering and growing individuals and enabling the team to shine. It matters to us to find someone who appreciates the value of diversity & actively seeks out the voices and perspectives of those that are different to theirs. You’ll also need to be open, collaborative and committed to supporting the ​​high level of trust and connection we need in order for Arlo to truly grow. 

You’ll be a seasoned technical leader able to drive successful software development processes and oversee multiple technical functions to deliver value to our customers. We are on a journey to transform the way we work, so we’ll look to you to bring your experience of DevOps or Agile transformations to guide us through the next steps.  You’ll also need a keen eye for what’s happening in the market, how we’re tracking against our business objectives, and what is needed to serve our evolving go-to-market/product strategies.  You’ll be comfortable bringing these insights (and more) to the executive table to help inform the strategic and decision-making processes for the entire business.

A bit more about us 

Arlo is an award-winning global business with our HQ in Wellington, New Zealand and offices in the UK and Canada.

We believe that human interaction is still at the heart of effective learning. Blending that philosophy with the latest elearning tech, Arlo is fast becoming the preferred solution of choice for commercial training providers globally.

Arlo has been developed as the definitive tool to run a training operation, helping our clients save time, grow sales and transform the way their training is delivered. With customers in over 70 countries and processing over $1B since conception, Arlo is the realisation of that vision. 

While our customers are as critical to our success as we are to theirs, our people are the heart and soul of Arlo.  We aren’t just a group of people who work together.  We connect and care about each other.  We have fun and we work through the challenges together.  We are committed to providing an excellent working environment that supports a balance between work, family and personal life while still driving productivity and connection.

What you’ll do

As the Head of Engineering, you will ensure that we are delivering value to our customers and business through the development and support of relevant software.  

With a focus on leadership, management and coaching, you will grow and support the people in the Engineering team, so they are capable of creating customer value with speed, quality and security.

You will champion our continuing journey to improve the way we work, implementing Modern Agile and DevSecOps concepts.

You will be a key member of the Executive team, contributing to the strategic and decision-making processes for the entire business.

Responsibilities

You will be responsible for:

  • Lead, grow and develop direct reports, including software engineering, quality assurance, and security staff.
  • Ensure the team is continuously developing and has learning and development plans in place for the skills we need now and in the future.
  • Recruit, train and integrate new members of the team.
  • Be a role model for our values and set clear expectations by giving clear and honest feedback, and promptly address any performance or behaviour issues
  • Build and promote a positive working environment for the team.
  • Oversee career development and progression in the team, including setting individual goals.

Delivery:

  • Work with product, technology and project/squad leads to navigate software & delivery challenges.
  • Work with engineering and product teams in shaping how we work.
  • Guide the right platform & investment choices in people and processes.
  • Ensure delivery is consistent with Agile processes across the team, including identifying and resolving any bottlenecks.
  • Ensure that technology standards, quality assurance, and best practices are maintained. 
  • Troubleshoot with stakeholders to ensure the right people and projects are lining up at the right time.

Relationships:

  • Ensure that developers, QA, security and operations work together to deliver the outcomes the business needs.
  • Work with the CTO to articulate to colleagues the company’s technological vision, opportunities, and challenges.
  • Foster collaborative, constructive working relationships with all key stakeholders across the business.
  • Coach and mentor key relationships across the development team and with wider stakeholders across the organisation.
  • Work with our customer service & operations teams. 

Experience 

  • A minimum of 3 years in a people leadership role within a development or technology environment.
  • A minimum of 5 years experience in development or technology focused environments. 
  • Proven experience in a role leading significant transformations of teams and technology stacks.
  • Proven track record of product delivery and process improvement.
  • Experience in Agile planning and delivery.
  • Experience of cultivating and supporting a DevSecOps culture.
  • Demonstrable experience in fostering Psychological Safety. mentoring and motivating others.
  • Familiarity with the Software Development Lifecycle.

Skills & qualifications

  • Educated to degree level preferred but not essential.
  • Strong analytical skills, with the ability to translate data into insights.
  • Excellent communication and interpersonal skills.
  • Comfort in an SME environment where you need to move quickly and wear many hats.
  • Results-driven mentality, self-motivated, enthusiastic and with a “can do” attitude. 

Capabilities

  • Modern, balanced, and collaborative approach to leadership, with the ability to foster a high-performance team environment.
  • Able to maintain positive relationships with stakeholders and staff even during challenging times.
  • Innovative and adaptive personality with vision for continual improvement.
  • Extensive technical breadth and understanding across all digital domains and processes.
  • Intelligent and technology-literate individual